transforming tool and equipment hire for specialist contractors
Helping our customers thrive through delivering an unparalleled hire experience to M&E, HVAC, Fire Protection, SFS, and Drylining specialists since 2006.
When you choose us as your hire partner, you can expect a level of commitment and care that goes beyond the ordinary and sets us apart.
These are our LIVE, real-time customer experience KPIs.
We hold ourselves to the highest standards of service because our customers deserve nothing less than full transparency at every step of their hire journey. By sharing these live metrics, we aim to keep you fully informed and confident in the quality of our service.
97%
6SECS
99.1%
1.1
1Live tracking percentage of deliveries that are on time and in full
2Average time window all inbound calls are answered within
3Percentage of fleet on hire with no reported breakdown
4Average number of days to collect off-hired equipment
why choose THX AS YOUR HIRE PARTNER?
LIKE YOU, WE UNDERSTAND THE IMPACT SERVICE HAS ON YOUR PROJECTS
Late deliveries, slow collections, and poor communication can lead to delays and blockers on your site.
You shouldn’t have to put up with hire that leaves you underwhelmed. At THX we understand the importance of professional and reliable service.
THX’s outstanding hire experience ensures seamless communications, on-time deliveries, and efficient collections – helping keep your project delivery on track.
THX’s Proactive Fleet Renewal Programme and commitment to ongoing investment provides a young, reliable fleet, with an exceptional 98.9% hire fleet reliability rate.
This ensures an uninterrupted workflow, to help keep your projects on track.
ALL YOUR ESSENTIAL HIRE INFORMATION AT YOUR FINGERTIPS
THX Live is your all-in-one hub for seamless hire management. It simplifies every step, from placing orders and managing hire contracts to handling invoices and issuing important product certificates and instructions. With personalised hire performance metrics also at your fingertips, managing your hires has never been easier!
In a day and age where customer service seems a thing of the past, you’ve provided us with this in abundance!
Your operatives are polite, on time helpful and professional. Every drop is complete.
Best hire company I’ve dealt with. On time delivery, equipment fully tested and ready for use, and friendly staff always happy to help and source what we need if they don’t actively stock it.
The online ordering process is very easy, the delivery and collection service is fantastic and anytime I need to email with a query, it is resolved very quickly, great team at THX.
Delivery operatives always call or message before arrival, and are courteous and professional in their dealings with site.
The drivers are always polite and professional.
Quick response to every request. Confirmation of when delivery is taking place and confirmation of delivery once done. All in all a brilliant service.
Great customer service, all items arrived together when expected and were virtually brand new , great service head and shoulders above anybody else.
Fantastic service as always, whenever I need anything, ONE CALL SORTS IT ALL OUT.
The delivery was excellent and the machine in perfect condition. Excellent job.
Very helpful from ordering to delivery and collection, a first class service.
Just a short note to thank you for your fantastic service. We have been very pleased with your deliveries and drivers. Always polite helpful and wearing correct PPE. Makes my life very easy. I’d also like to thank you for your commitment to our drops, even when we order late in the day you always seem to get the items to site next day.
SUSTAINABLE HIRE FOR SPECIALIST CONTRACTORS
WE ARE A CARBON NEUTRAL BUSINESS
Our environmental initiatives encompass a range of efforts aimed at reducing our ecological footprint.
We look to incorporate sustainable practices across our operations and are committed to working towards a sustainable future for the generations to come.
FORS Gold is the highest fleet operator accreditation and demonstrates our on-going commitment to, not only industry best practice, but sustainable practices such as:
By minimising our fleet’s environmental impact. We are increasing the number sustainable journeys through more efficient vehicles that deliver lower carbon emissions.