When it comes to great service trust the xperts...
the tool HIRE EXPERTS FOR SPECIALIST CONTRACTORS
THX are the Tool Hire Experts for Specialist Contractors. Helping our customers thrive through delivering an unparalleled hire experience to mechanical, electrical, drylining, HVAC and SFS specialists since 2006.
Covering major cities across England, THX provides a comprehensive range of premium branded tools and equipment, alongside expert hire advice.
Our extensive experience and deep understanding of industry issues, coupled with the latest hire innovations, means clients can rely on us to provide a seamless, transparent tool hire experience – from order placement right through to delivery and collection.
Our Values & Core Competencies
Always ready to listen and learn from our customers
Challenging the status quo with innovation
Delivering a first-rate hire experience
Ready to help from 6am
Ability to understand industry issues
Ability to deliver and collect on time
Ability to communicate with all parties
THX MISSION AND VISION
THX endeavours to transform the overall hire experience through providing an exemplary, unparalleled service to specialist contractors. Through continuously measuring and improving our performance, we will strive to lead the way and set the standard for end-to-end customer service, hire innovations and first-rate communications.
Be the hire company of choice to specialist Contractors – where on-time delivery and reliability is paramount. We will be recognised for providing the best, most informative, most intuitive and automated online hire experience.
CERTAINTY & CONTROL
PREDICTABLY ON TIME
You can rely on us to deliver and collect your orders on time and in full. We offer two-hour time slots and you can order up to 6pm for next day deliveries. Our deliveries our 98% on time.
GIVING YOU CERTAINTY AND CONTROL
You experience complete transparency from start to finish with our THX Live Account Portal, live delivery and collection updates and dedicated customer service team.
QUALITY ASSURED HIRES
You can rest assured in the quality of our hires. We carry premium brands and ensure all tools and equipment are rigorously tested and inspected before despatch. Our hire fleet reliability is consistently over 98%
LEAVE YOU FEELING GOOD
As a customer-first business we measure our success on how well we solve your problems and meet your needs. Our real-time customer experience KPIs provide complete transparency on our hire performance.
our story SO FAR
From small acorns oak trees grow…
The journey began. Founder Stephen Fryer set up a business repairing small appliances such as kettles and toasters.
This small business became known as Multequip and moved away from small appliances to repairing power tools.
Joined by Stephen’s sons Anthony and Roy, Multequip became ToolHireExpress and the first power tool was hired out.
By 2006 the company had grown and power tool repair ceased as the hire business branched out to include a greater product mix and wider delivery area.
HIVIZ Series of Mobile Access Towers was introduced. Our HiViz range remains one of our most popular hire items.
This year saw ToolHireExpress become THX Ltd – the brand as we know it today. It also saw the move to our Superhub premises.
We launch THX Stream (V1) – our seamless, customer focused communication process. Keeping you in the loop throughout your tool hire experience.
Our new website and innovative, customer centric online account portal ‘THX Live – My Hire Hub’ was launched.
2022 and beyond
Whilst we don't know what our next milestone is yet, we do know that we will continue to provide a first rate hire experience to all our customers.