transforming the hire experience for specialist contractors

Helping our customers thrive through delivering an unparalleled hire experience to M&E, HVAC, Fire Protection, SFS, and Drylining specialists since 2006. When you choose us as your hire partner, you can expect a level of commitment and care that goes beyond the ordinary and sets us apart.

Covering major cities across England, THX provides a comprehensive range of premium branded tools and equipment, alongside expert hire advice. Our extensive experience and deep understanding of industry issues, coupled with the latest hire innovations, means clients can rely on us to provide a seamless, transparent tool hire experience – from order placement right through to delivery and collection.

THX MISSION AND VISION

OUR MISSION

THX endeavours to transform the overall hire experience through providing an exemplary, unparalleled service to specialist contractors. Through continuously measuring and improving our performance, we will strive to lead the way and set the standard for end-to-end customer service, hire innovations and first-rate communications.

Our Vision

Be the hire company of choice to specialist Contractors – where on-time delivery and reliability is paramount. We will be recognised for providing the best, most informative, most intuitive and automated online hire experience.

our story…

Infographic plotting the THX Timeline and milestones

our promises

ON TIME

CERTAINTY & CONTROL

QUALITY HIRES

CUSTOMERS FIRST

PREDICTABLY ON TIME

You can rely on us to deliver and collect your orders on time and in full. We offer two-hour time slots and you can order up to 6pm for next day deliveries. Our deliveries are 98% on-time.

GIVING YOU CERTAINTY AND CONTROL

You experience complete transparency from start to finish with our THX Live Account Portal, live delivery and collection updates and dedicated customer service team.

QUALITY ASSURED HIRES

You can rest assured in the quality of our hires. We carry premium brands and ensure all tools and equipment are rigorously tested and inspected before dispatch. Our hire fleet reliability is consistently over 98%

LEAVE YOU FEELING GOOD

As a customer-first business we measure our success on how well we solve your problems and meet your needs. Our real-time customer experience KPIs provide complete transparency on our hire performance.

Our Values & Core Competencies

H

Humility

Always ready to listen and learn from our customers

I

Innovation

Challenging the status quo with innovation

R

Refreshing

Delivering a first-rate hire experience

E

Energetic

Ready to help from 6am

Ability to understand industry issues
Ability to deliver and collect on time
Ability to communicate with all parties

Charities we support

Latest news from THX