FAQs

The easiest way to place orders and manage your account is online through your THX Live – My Hire Hub account portal. Your THX Live account portal serves as your comprehensive hub for accessing all essential hire information quickly and effortlessly, including your bespoke pricing.

Watch our video on how to place your order online

Alternatively, you can call us free on 01234 871320 or email your dedicated Account Manager.

We accept orders for next-day delivery online until 6pm and by phone until 5pm, Monday to Friday. While we will do everything we can to dispatch orders for next-day delivery, there may be rare occasions when this may not be possible.

Yes – we only deal with customers that have a trade account and either have their own hire insurance or take out our hire insurance.

To enquire about opening a trade account with THX, click here.

Prices are exclusive of VAT.

To open a Credit Account is straight-forward. Statements are issued monthly and credit terms are strictly 30 day contracts only.

Yes, please call 01234 871320 and speak to one of the business development team members.

You can call your account manager on 01234 871320 or email [email protected] with the updated details. Alternatively you can log into your THX Live hire hub and make these changes yourself.

To access your net pricing information, simply log into your My Hire Hub account portal and your pricing automatically pulls through. Your Account Manager will also be able to provide you with this information.

Hire rates are charged as per the published prices on thxuk.com as quoted either by email or verbally. Each day succeeding the first 7 days is charged at one-fifth of the weekly rate. All prices are in pounds sterling and exclude VAT.

We accept all major debit and credit cards except for American Express.

Our standard payment terms are 30 days, unless agreed otherwise in writing when setting up a credit account.

You can conveniently pay, raise, and track your invoice queries directly through the invoices tab in your THX Live – My Hire Hub account portal.

Watch our helpful video relating to invoices here. 

The XH symbol indicates the item is part of our extended range available through our Nationwide Hire Network. As a result, our normal delivery times could be extended. We will, however, keep you informed of the date and time your hire order will arrive with you.

An off-hire is created by us as soon as you instruct us to off-hire equipment. We can arrange collection at this time and give an off-hire reference for your records. The hirer is responsible for ensuring the tools and equipment are kept safe until they are collected.

The hirer is responsible for the safekeeping and correct use of tools and equipment hired. Losses and damages are charged at full replacement or repair value.

The THX Protect Damage Waiver covers the cost of theft or accidental damage to equipment hired through THX Ltd.

Repair to or replacement of plant tools and equipment accidentally damaged whilst in the custody or control of the ‘Hirer’ will not be chargeable if the damage waiver fee has been paid or formally accepted at the commencement of the contract.

If you do not wish to be covered by the THX Protect Damage Waiver, then you must provide a copy of your hired-in plant insurance.

You may also wish to refer to the THX Protect Damage Waiver T&Cs and  Point 14 in our Terms and Conditions.

Exceptions to damage waiver cover:

Please note that the Damage Waiver does not cover damage caused willfully or by neglect and disregard of operating instructions. For example:

• Tools and equipment left in a non-secure location
• Tools and equipment used without reference to, or following of, operating instructions.
• Tools and equipment damaged with deliberate intent

Nor does it cover equipment stolen in circumstances where the ‘Hirer’ does not report the theft to the police and provide the THX (Owner) with the relevant crime reference number or whereby the ‘Hirer’s negligence or lack of reasonable care has contributed to the theft.

The Damage Waiver does not cover the following equipment:

• Alloy scaffold towers
• Consumable items such as abrasives and drill bits
• Components of items for which a specific wear charge is made

Cost and excess:

The cost of the Damage Waiver is 15% of the hire rate and must be paid or formally accepted at the commencement of the contract and applied across the whole account.

There is zero excess for all equipment, other than plant, PAVs, and powered access which attracts £1000 excess for every claim.

Please refer to our THX Protect Damage Waiver Terms & Conditions

Click to view our terms and conditions

Yes, when you place your orders you can select a two-hour delivery window and if there are any changes to this we will get in contact to notify you straight away.

We cover from London to Leeds and Birmingham to Bury St. Edmunds. See map for more detail.

View Map

You can view our Powered Access delivery area here: Powered Access Delivery Map

Yes we carry out multiple drop deliveries and collections every day.

Same day, next day or pre-booked deliveries are available. Rates are established by postcode area.

THX Stream will keep you fully updated with the progress of your throughout the hire process, with timely text messages and emails throughout your order, ongoing punctual status updates, and structured delivery and pickup schedules.

You are automatically connected to THX Stream when you place your orders.

In your THX Live account portal you can easily manage your notification preferences and choose how and who you would like to receive your notifications. Find out more here.  

Yes you can place an order by clicking on the order now tab.

Our website is a responsive site so can be viewed on your mobile device.

Your special net prices are available online once you have logged into the online hire portal. If you havent got a login then please contact your account manager who will get this set up for you.

Please register your interest in receiving emailed special offers with your account manager and you will automatically receive them.

You can see our current job openings on our Careers Page.

If you have seen a role you are interested in and would like to apply, you can simply complete and submit the form at the bottom of the page.

Alternatively, you can send you CV and covering letter to: Steve Ward, HR Consultant at [email protected].

If you are applying through an agency, they will submit your CV on your behalf and will be your main point of contact throughout the process.

Different roles may have slightly different processes. We will review all the applications, and, on some occasions, we may reach out to candidate for a short video call as part of the shortlisting process. Those shortlisted will be invited for interview.

If you are successful in the first round of interviews you will be invited for a second interview. If successful, most applicants will be offered a position after second interview. However, on occasion, we may request a third interview if we think that there is another department or person, we would like you to meet.

If you have applied for a role through our website form, you will have seen a green online confirmation note confirming your submission. We will get back to you as soon as we can, however depending on the role it may take up to 4 weeks.

We will let you know in plenty of time if there is anything you need to prepare. At first interview stage it is about us getting to know you and you getting to know us. We will talk about the job in more detail, about what it involves, and ask you some relevant questions. We will also make sure there is time to answer any questions you may have.

Our top tip is just be yourself!

Following your interview, we will endeavour to get back to you as soon as possible – typically within a couple of days. However, depending on the role, this may take longer.

Yes. You are most welcome to submit your CV for general consideration. Either through our form on the Careers Page or by emailing us at [email protected]. Whilst we may not have anything available at the time, we will keep it on file should a suitable role come up.

Please enclose a covering letter telling us about the type of roll you are interested in, why you are interested in working at THX and what you feel  you could bring to the table.

We genuinely believe that it is the people that make THX what it is today. Our people embody our company values:

HUMILITY: Open to listening and learning from other team members.

INNOVATION: Happy to embrace change and not be afraid to try a new way of doing things

REFRESHING:  Going the extra mile to ensure people feel positive about any interaction they have with us

ENERGETIC: Have a ‘can do’ approach. Be enthusiastic, ready, and willing to help

THX offers an excellent benefit package. Alongside a competitive salary, pension, and opportunities for career development, we offer some great benefits. Discover our benefits by visiting our Life and Culture Page.

We will mention on the advert if the role has a part time option. We are also happy to chat to you about your needs. The first interview stage is a good time to do this.