Whatever you need to know, just ask the experts
Call us free on 01234 871320 or email us today at [email protected].
We can take orders up to 18:00 and will do everything we can to despatch for delivery next day, however there may be occasions when this may not be possible.
Yes – we only deal with customers that have a trade account and either have their own hire insurance or take out our hire insurance. To request a trade account click here
Prices are exclusive of VAT.
To open a Credit Account is straight-forward. Statements are issued monthly and credit terms are strictly 30 day contracts only.
Yes, please call 01234 871320 and speak to one of the business development team members.
You can call your account manager on 01234 871320 or email [email protected] with the updated details. Alternatively you can log into your THX Live hire hub and make these changes yourself.
Hire rates are charged as per the published prices on thxuk.com as quoted either by email or verbally. Each day succeeding the first 7 days is charged at one-fifth of the weekly rate. All prices are in pounds sterling and exclude VAT.
We accept all major debit and credit cards except for American Express.
Our standard payment terms are 30 days, unless agreed otherwise in writing when setting up a credit account.
The XH symbol indicates the item is part of our extended range available through our Nationwide Hire Network. As a result, our normal delivery times could be extended. We will, however, keep you informed of the date and time your hire order will arrive with you.
An off-hire is created by us as soon as you instruct us to off-hire equipment. We can arrange collection at this time and give an off-hire reference for your records. The hirer is responsible for ensuring the tools and equipment are kept safe until they are collected.
The hirer is responsible for the safekeeping and correct use of tools and equipment hired. Losses and damages are charged at full replacement or repair value.
The THX Protect Damage Waiver covers the cost of theft or accidental damage to equipment hired through THX Ltd.
Repair to or replacement of plant tools and equipment accidentally damaged whilst in the custody or control of the ‘Hirer’ will not be chargeable if the damage waiver fee has been paid or formally accepted at the commencement of the contract.
If you do not wish to be covered by the THX Protect Damage Waiver, then you must provide a copy of your hired-in plant insurance.
You may also wish to refer to the THX Protect Damage Waiver T&Cs and Point 14 in our Terms and Conditions.
Exceptions to damage waiver cover:
Please note that the Damage Waiver does not cover damage caused willfully or by neglect and disregard of operating instructions. For example:
Nor does it cover equipment stolen in circumstances where the ‘Hirer’ does not report the theft to the police and provide the THX (Owner) with the relevant crime reference number or whereby the ‘Hirer’s negligence or lack of reasonable care has contributed to the theft.
The Damage Waiver does not cover the following equipment:
Cost and excess:
The cost of the Damage Waiver is 15% of the hire rate and must be paid or formally accepted at the commencement of the contract and applied across the whole account.
There is zero excess for all equipment, other than plant, PAVs, and powered access which attracts £1000 excess for every claim.
Please refer to our THX Protect Damage Waiver Terms & Conditions
Yes you can request a specific delivery time. We will also guarantee a 2 hour delivery or collection window unlike other hire companies, and if there are any changes to this we will get in contact to notify you straight away.
We cover from London to Leeds and Birmingham to Bury St. Edmunds. See map for more detail.
You can view our Powered Access delivery area here: Powered Access Delivery Map
Yes we carry out multiple drop deliveries and collections every day.
Same day, next day or pre-booked deliveries are available. Rates are established by postcode area.
Yes you can place an order by clicking on the order now tab.
Our website is a responsive site so can be viewed on your mobile device.
Your special net prices are available online once you have logged into the online hire portal. If you havent got a login then please contact your account manager who will get this set up for you.
Please register your interest in receiving emailed special offers with your account manager and you will automatically receive them.