Careers

Full time, Great Barford, Bedfordshire

Are you ready to enable an established business with strong values to progress to the next level of its development and achieve ambitious growth aspirations? Are you an experienced Business Development or Sales Representative able to generate business from new customers and achieve challenging targets?  Are you seeking an opportunity to enable sales growth whilst delighting customers and embodying the values and principles of THX at every stage?

THX is aspiring to be the hire company of choice to specialist contractors where on-time next day delivery and reliability is paramount. We are aiming to provide our services to 80% of high-rise construction projects in London, while also servicing sites across most of England.

In this role you will:

• Achieve THX’s sales targets to achieve growth of the business while maintaining required levels of profitability on sales achieved
• Proactively build relationships with prospective customers
• Drive sales process from initial customer contact through to a fully developed life-long customer
• Visit customers and prospects in-person to develop relationships and deepen understanding of customer requirements and challenges
• Regularly and accurately report sales activity to ensure THX’s sales pipeline is reliable and complete
• Work with other sales and non-sales colleagues to ensure customer satisfaction is optimised, addressing issues, effectively managing expectations and taking responsibility for problem-solving
• Manage relationship with allocated key accounts to retain and develop existing customers

It is essential that you bring:

• Experience of business-to-business sales
• Experience of developing and maintaining a sales pipeline
• Experience of cold and warm-calling business customers
• Experience of closing sales in short and long sales cycles
• Ability to manage sales pipeline to ensure reporting is accurate and timely
• Ability to build relationships with prospective and existing customers
• Ability to understand and resolve issues with customers and colleagues
• Ability to manage long term relationships with customers to optimise retention and sales rates
• Strong attention to detail and organisational skills
• Strong administrative skills
• Skilled in prospect research and initial qualification
• Ability to engage with decision makers, build relationships and alter approach as required
• Proficiency in the use of the main Microsoft tools
• Personal drive with the ability to work autonomously and as part of a team
• Ability to be calm and focused under pressure
• Excellent communication skills – written and verbal
• Exceptional attention to detail
• Excellent interpersonal and influencing skills.

If you’re an enthusiastic team player with a flexible approach to solving problems for customers, we would like to hear from you!

Please send your CV with a covering letter to Steve Ward, HR Consultant, [email protected]

NO AGENCIES PLEASE.

Do you want to join a team that is transforming customer experience in a growing industry?  Do you have experience of providing excellent in-person customer service and delivering goods to customers?  If so, we want to hear from you!

THX is aspiring to be the hire company of choice to specialist contractors, where on-time delivery and reliability is paramount.  We are aiming to provide our services to 80% of high-rise construction projects in London, while also servicing sites across most of England.

In this role you will:

• Take pride in being responsible for ensuring customers receive the hire equipment they have ordered, or collected, on time and in a positive, friendly manner
• Ensure we meet our target of 98% on time delivery
• Resolve problems promptly, communicating with customers and colleagues as needed
• Load and unload THX’s hire equipment using appropriate lifting equipment and manual handling techniques
• Follow safe working processes while driving and loading/unloading
• Communicate with colleagues in other departments to ensure customer requirements are met
• Operate THX’s delivery IT system, updating the system data and taking pictures of equipment
• Raise issues and opportunities to improve the THX operations
• Identify sales opportunities while travelling and report these back to the sales team.

It is essential that you have:

• Experience of providing excellent customer service
• A valid, clean UK HGV Class 2 licence and up to date CPC
• Experience of driving and delivering goods
• Familiarity with IT and navigation systems.

Our shifts are from 5.30am to 4.00pm and 6.00am to 4.30pm, Monday to Friday, and sometimes overtime is required to meet customer needs. 

NO AGENCIES PLEASE.

Are you ready to enable an established business with strong values to progress to the next level of its development and achieve ambitious growth aspirations? Are you an experienced Lead Generator with the ability to identify prospective customers and convert them into qualified sales leads?  Are you seeking an opportunity to enable sales growth whilst delighting customers and embodying the values and principles of THX at every stage?

THX is aspiring to be the hire company of choice to specialist contractors where on-time next day delivery and reliability is paramount. We are aiming to provide our services to 80% of high-rise construction projects in London, while also servicing sites across most of England.

In this role you will:

• Achieve/exceed call and lead targets set
• Research prospects and identify decision-makers to approach
• Carry out telephone lead generation campaigns, generating appropriately qualified sales leads and identifying information about their current and future equipment hire requirements
• Conduct follow-up call and/or email campaigns to develop leads and generate appropriately qualified leads
• Accurately and efficiently record activity and results in THX’s CRM system
• Reporting progress and identify opportunities for process improvement
• Work with sales and marketing colleagues to improve sales conversion rates.

It is essential that you bring:

• Experience of making successful outbound telephone sales calls
• Skilled in prospect research and initial qualification
• Ability to engage with decision makers, build relationships and alter approach as required
• Experience of working target driven environments and delivering to targets set
• Tenacity when attempting to identify and qualify leads
• Proficiency in the use of the main Microsoft tools
• Personal drive with the ability to work autonomously and as part of a team
• Ability to be calm and focused under pressure
• Excellent communication skills – written and verbal
• Exceptional attention to detail
• Excellent interpersonal and influencing skills.

If you’re an enthusiastic team player with a flexible approach to solving problems for customers, we would like to hear from you!

Please send your CV with a covering letter to Steve Ward, HR Consultant, [email protected]

NO AGENCIES PLEASE.

Account Manager, Full Time

Job Overview

Are you ready to enable an established business with strong values to progress to the next level of its development and achieve ambitious growth aspirations? Are you an experienced Account Manager with passion and drive, seeking an opportunity to drive the sales growth of your own portfolio of customers, whilst delighting customers and embodying the values and principles of THX at every stage?

THX is aspiring to be the hire company of choice to specialist contractors where on-time delivery and reliability is paramount. We are aiming to provide our services to 80% of high-rise construction projects in London, while also servicing sites across most of England.

In this role you will:

• Responsible for managing and proactively growing the sales performance of a portfolio of THX customers
• Building and maintaining relationships with our customers
• Booking appointments for THX’s Business Development Manager to visit customers in the portfolio
• Handling incoming orders, queries and quotes from customers
• Managing and responding to website orders
• Managing and responding to customer web chats
• Answering the main phoneline and providing support to customers on behalf of other Account Managers
• Ensuring THX’s system is updated with customer account activity, including administration of off-hires/on-hires
• Liaise with customers about orders and collections to ensure they are up to date and satisfied with the service we provide
• Assessing and resolving problems ensuring positive outcomes for our customers
• Liaising with colleagues in other teams to manage delivery and service
• All other reasonable management requests.

It is essential that you bring:

• Proven experience and success in a customer service environment involving longer term customer relationships
• Experience of working target driven environments and delivering to targets set
• Experience of assessing and resolving issues
• Proficiency in the use of the main Microsoft tools
• Personal drive with the ability to work autonomously and as part of a team
• Ability to be calm and focused under pressure
• Excellent communication skills – written and verbal
• Exceptional problem-solving skills
• Excellent interpersonal and influencing skills.

If you an enthusiastic team player with a flexible approach to solving problems for customers, we would like to hear from you!

Please send your CV with a covering letter to Steve Ward, HR Consultant, [email protected]

NO AGENCIES PLEASE.

Delivery Driver, driving 3.5 T drop side vans with tail lift. Monday – Friday shifts vary from 5.30am-4.00pm to 6.00am-4.30pm as required by THX.

Full time job and no weekend work. Candidates need to be physically fit and capable of moving heavy loads. Customer service is key to the role, which involves speaking to the customer on the phone before and at point of delivery. Also candidate must be IT Literate and able to use a smartphone for completing the deliveries and collections on.

People management skills are also beneficial due to the challenging nature of delivery to construction sites in sometimes limited time slots. Good quality PPE and uniform provided as well as access to free food and drink in the depot canteen!