At THX we are passionate about providing our customers with the very best hire experience.

Therefore, we are always on the look out for individuals with the right attitude and experience within our industry. If this sounds like you contact us below to join our dynamic and growing team.

 

 

Great company benefits
Competitive salary
Modern office environment
Ideal location

View all our current positions

Transport Manager

Transport Team Manager, full time

 

Are you an experienced people Team Leader/Manager seeking an opportunity to use your people management skills in a new sector?  Our role does not require experience of managing vehicles or logistics, but it does include some driving and delivery/collection work.

 

THX is aspiring to be the hire company of choice to specialist contractors where on-time delivery/collection and reliability is paramount.  We are aiming to provide our services to 80% of high-rise construction projects in London, while also servicing sites across most of England.  Exceptional customer service is critical to our success and we pride ourselves on delivering and collecting on time, at least 98% of the time.

 

We are looking for someone with strong leadership skills and the ability to build effective relationships in order to drive individual performance.

 

It is essential that you bring:

  • Experience of managing teams where high-quality customer service is essential
  • Experience of managing the performance and behaviour of others, informally and formally
  • Experience of motivating individuals and teams
  • Excellent people and team management skills
  • High attention to detail
  • Good communication skill, written and verbal
  • Compliance oriented – honesty, integrity, and reliability
  • Strong interpersonal and influencing skills.

 

In this role you will:

  • Manage THX’s transport team, ensuring deliveries and collections are on time in accordance with ours KPIs and professionally managed
  • Lead the transport team to ensure safety, whilst innovating to ensure efficiency and accuracy
  • Learn from other team members and challenge existing methods
  • Encourage and facilitate the sharing of good practices to enhance team performance
  • Motivate the transport team to ensure team members remain energised and alert
  • Promote professional and courteous attitudes, behaviours and communication
  • Manage people and vehicle resource levels to ensure customer requirements are met efficiently
  • Identify and address performance issues
  • Oversee delivery and collection scheduling and management of our vehicle fleet, ensuring routes are effective and efficient, while the fleet is well-maintained and safe.
  • Manage and report incidents
  • Undertake Customer Delivery Operative duties as required, including delivering and collecting our products.
  • Maintain FORS Compliance

 

This role does not require a vehicle operator licence and a standard manual driving licence is sufficient for the driving duties.

 

Please send your CV with a covering letter to Steve Ward, HR Consultant, at [email protected]

 

NO AGENCIES PLEASE.

 

Apply for this position

Operations Manager

Operations Manager, Full Time

Job Overview

Manage the transport, warehouse, workshop and customer service operations to ensure we maintain and develop our exceptional customer service standards while optimising operational efficiency.  Responsible for maintaining a safe, professional working environment.

Reporting to the General Manager

 

Key Responsibilities and Duties

  • Lead transport team to ensure customer deliveries and collections are scheduled efficiently and deliveries are on time in accordance with the THX KPIs
  • Lead workshop and warehouse teams to ensure efficient and productive maintenance, repair and storage of THX hire equipment and tools
  • Lead warehouse team to ensure stock is correctly stored, logged, picked and loaded to our vehicles for delivery
  • Lead the customer service team to ensure excellent customer service standards
  • Ensure communication to and between teams is effective and develops collaborative working practices
  • Manage, report and be accountable to the Board for activities, budgets, forecasts and KPIs
  • Support the development of future activities, budgets, forecasts and KPIs
  • Initiative and deliver on actions to address issues and respond to opportunities that arise
  • Ensure all operations are completed in an appropriate, safe and cost-effective manner
  • Initiate and lead projects to improve operational management systems, processes and the development of practice improvements
  • Ensure THX’s processes remain legally compliant
  • Perform quality controls
  • Keep up to date with industry regulations, trends, and technology
  • Manage and hear employee relations cases with support from HR
  • All other reasonable management requests.

Person Specification

 

Essential Desirable
Education
Degree qualified in a related field

Work experience
Experience of leading teams in environments where customer service standards are very high

Proven work experience as an Operations Manager or similar role

Knowledge of organisational effectiveness and operations management to achieve excellent customer service

Experience of managing others

Experience of managing Health & Safety

Experience of initiating and leading projects

Experience of development, ownership and reporting to Board of budgets, forecasts and KPIs

Experience of investigating and hearing employee relations issues

Excellent communication skills, both written and verbal

Experience of working in successful SME

Skills
High level of proficiency in Outlook, Word, Excel, and Power Point.

Exceptional problem-solving skills

High attention to detail and organisational skills

Personal attributes
A driven individual with a high degree of autonomy

A highly organised individual with the ability to work under pressure

Excellent interpersonal and influencing skills

Calm under pressure

 

Please send your CV with a covering letter to Steve Ward, HR Consultant, at [email protected]

NO AGENCIES PLEASE.

Created: February 2021

 

Apply for this position

Contact us below to join our dynamic and growing team