Careers

Do you want to join a team that is transforming customer experience in a growing industry?  Do you have experience of providing excellent in-person customer service and delivering goods to customers?  If so, we want to hear from you!

THX is aspiring to be the hire company of choice to specialist contractors, where on-time delivery and reliability is paramount.  We are aiming to provide our services to 80% of high-rise construction projects in London, while also servicing sites across most of England.

In this role you will:

• Take pride in being responsible for ensuring customers receive the hire equipment they have ordered, or collected, on time and in a positive, friendly manner
• Ensure we meet our target of 98% on time delivery
• Resolve problems promptly, communicating with customers and colleagues as needed
• Load and unload THX’s hire equipment using appropriate lifting equipment and manual handling techniques
• Follow safe working processes while driving and loading/unloading
• Communicate with colleagues in other departments to ensure customer requirements are met
• Operate THX’s delivery IT system, updating the system data and taking pictures of equipment
• Raise issues and opportunities to improve the THX operations
• Identify sales opportunities while travelling and report these back to the sales team.

It is essential that you have:

• Experience of providing excellent customer service
• A valid, clean UK HGV Class 2 licence and up to date CPC
• Experience of driving and delivering goods
• Familiarity with IT and navigation systems.

Our shifts are from 5.30am to 4.00pm and 6.00am to 4.30pm, Monday to Friday, and sometimes overtime is required to meet customer needs. 

NO AGENCIES PLEASE.

Are you ready to enable an established business with strong values to progress to the next level of its development and achieve ambitious growth aspirations? Are you an experienced Sales Administrator with the ability to maintain excellent attention to detail in busy, rapid turnaround environments?  Are you seeking an opportunity to enable sales growth whilst delighting customers and embodying the values and principles of THX at every stage?

THX is aspiring to be the hire company of choice to specialist contractors where on-time next day delivery and reliability is paramount. We are aiming to provide our services to 80% of high-rise construction projects in London, while also servicing sites across most of England.

In this role you will be:

• Providing administrative support to Account Managers and Business Development Managers
• Handling incoming orders, queries and quotes from customers
• Managing and responding to website orders
• Managing and responding to customer web chats
• Ensuring THX’s system is updated with customer account activity, including administration of off-hires/on-hires
• Answering the main phoneline and providing support to customers
• Liaising with customers about orders and collections to ensure they are up to date
• Liaising with colleagues in the transport team to arrange deliveries and collections
• Liaising with colleagues in the warehouse and workshop teams to ensure we are able to meet customer requirements
• Recording and reporting of sales information and figures
• Supporting marketing campaigns and other activities.

It is essential that you bring:

• Proven experience in supporting a sales and/or account management team
• Knowledge of good sales and account management administration practices
• Experience of providing administrative support to multiple colleagues and managing multiple priorities
• Experience of working target driven environments and delivering to targets set
• Experience of assessing and resolving issues
• Proficiency in the use of the main Microsoft tools
• Personal drive with the ability to work autonomously and as part of a team
• Ability to be calm and focused under pressure
• Excellent communication skills – written and verbal
• Exceptional attention to detail
• Exceptional problem-solving skills
• Excellent interpersonal and influencing skills.

If you an enthusiastic team player with a flexible approach to solving problems for customers, we would like to hear from you!

Please send your CV with a covering letter to Steve Ward, HR Consultant, [email protected]

NO AGENCIES PLEASE.

Are you an experienced people Team Leader/Manager seeking an opportunity to use your people management skills in a new sector?  Our role does not require experience of managing vehicles or logistics, but it does include some driving and delivery/collection work.  If so, we want to hear from you!

THX is aspiring to be the hire company of choice to specialist contractors where on-time delivery/collection and reliability is paramount.  We are aiming to provide our services to 80% of high-rise construction projects in London, while also servicing sites across most of England.  Exceptional customer service is critical to our success and we pride ourselves on delivering and collecting on time, at least 98% of the time.

We are looking for someone with strong leadership skills and the ability to build effective relationships in order to drive individual performance.

It is essential that you bring:

• Experience of managing teams where high-quality customer service is essential
• Experience of managing the performance and behaviour of others, informally and formally
• Experience of motivating individuals and teams
• Excellent people and team management skills
• High attention to detail
• Good communication skill, written and verbal
• Compliance oriented – honesty, integrity, and reliability
• Strong interpersonal and influencing skills.

In this role you will:

• Manage THX’s transport team, ensuring deliveries and collections are on time in accordance with ours KPIs and professionally managed
• Lead the transport team to ensure safety, whilst innovating to ensure efficiency and accuracy
• Learn from other team members and challenge existing methods
• Encourage and facilitate the sharing of good practices to enhance team performance
• Motivate the transport team to ensure team members remain energised and alert
• Promote professional and courteous attitudes, behaviours and communication
• Manage people and vehicle resource levels to ensure customer requirements are met efficiently
• Identify and address performance issues
• Oversee delivery and collection scheduling and management of our vehicle fleet, ensuring routes are effective and efficient, while the fleet is well-maintained and safe.
• Manage and report incidents
• Undertake Customer Delivery Operative duties as required, including delivering and collecting our products.

This role does not require a vehicle operator licence and a standard manual driving licence is sufficient for the driving duties.

Please send your CV with a covering letter to Steve Ward, HR Consultant, at [email protected]

NO AGENCIES PLEASE.

Are you ready to enable an established business with strong values to progress to the next level of its development and achieve ambitious growth aspirations? Are you an experienced Lead Generator with the ability to identify prospective customers and convert them into qualified sales leads?  Are you seeking an opportunity to enable sales growth whilst delighting customers and embodying the values and principles of THX at every stage?

THX is aspiring to be the hire company of choice to specialist contractors where on-time next day delivery and reliability is paramount. We are aiming to provide our services to 80% of high-rise construction projects in London, while also servicing sites across most of England.

In this role you will:

• Achieve/exceed call and lead targets set
• Research prospects and identify decision-makers to approach
• Carry out telephone lead generation campaigns, generating appropriately qualified sales leads and identifying information about their current and future equipment hire requirements
• Conduct follow-up call and/or email campaigns to develop leads and generate appropriately qualified leads
• Accurately and efficiently record activity and results in THX’s CRM system
• Reporting progress and identify opportunities for process improvement
• Work with sales and marketing colleagues to improve sales conversion rates.

It is essential that you bring:

• Experience of making successful outbound telephone sales calls
• Skilled in prospect research and initial qualification
• Ability to engage with decision makers, build relationships and alter approach as required
• Experience of working target driven environments and delivering to targets set
• Tenacity when attempting to identify and qualify leads
• Proficiency in the use of the main Microsoft tools
• Personal drive with the ability to work autonomously and as part of a team
• Ability to be calm and focused under pressure
• Excellent communication skills – written and verbal
• Exceptional attention to detail
• Excellent interpersonal and influencing skills.

If you’re an enthusiastic team player with a flexible approach to solving problems for customers, we would like to hear from you!

Please send your CV with a covering letter to Steve Ward, HR Consultant, [email protected]

NO AGENCIES PLEASE.

Account Manager, Full Time

Job Overview

Are you ready to enable an established business with strong values to progress to the next level of its development and achieve ambitious growth aspirations? Are you an experienced Account Manager with passion and drive, seeking an opportunity to drive the sales growth of your own portfolio of customers, whilst delighting customers and embodying the values and principles of THX at every stage?

THX is aspiring to be the hire company of choice to specialist contractors where on-time delivery and reliability is paramount. We are aiming to provide our services to 80% of high-rise construction projects in London, while also servicing sites across most of England.

In this role you will:

• Responsible for managing and proactively growing the sales performance of a portfolio of THX customers
• Building and maintaining relationships with our customers
• Booking appointments for THX’s Business Development Manager to visit customers in the portfolio
• Handling incoming orders, queries and quotes from customers
• Managing and responding to website orders
• Managing and responding to customer web chats
• Answering the main phoneline and providing support to customers on behalf of other Account Managers
• Ensuring THX’s system is updated with customer account activity, including administration of off-hires/on-hires
• Liaise with customers about orders and collections to ensure they are up to date and satisfied with the service we provide
• Assessing and resolving problems ensuring positive outcomes for our customers
• Liaising with colleagues in other teams to manage delivery and service
• All other reasonable management requests.

It is essential that you bring:

• Proven experience and success in a customer service environment involving longer term customer relationships
• Experience of working target driven environments and delivering to targets set
• Experience of assessing and resolving issues
• Proficiency in the use of the main Microsoft tools
• Personal drive with the ability to work autonomously and as part of a team
• Ability to be calm and focused under pressure
• Excellent communication skills – written and verbal
• Exceptional problem-solving skills
• Excellent interpersonal and influencing skills.

If you an enthusiastic team player with a flexible approach to solving problems for customers, we would like to hear from you!

Please send your CV with a covering letter to Steve Ward, HR Consultant, [email protected]

NO AGENCIES PLEASE.

Are you ready to enable an established business with strong values to progress to the next level of its development and achieve ambitious growth aspirations? Are you an experienced Operations Manager seeking an opportunity to manage and improve our Transport, Warehouse, Workshop, and Customer Service operations and performance, whilst embodying the values and principles of THX at every stage?

THX is aspiring to be the hire company of choice to specialist contractors where on-time delivery and reliability is paramount. We are aiming to provide our services to 80% of high-rise constructions projects in London, while also servicing sites across most of England.

We are looking for someone with strong leadership skills and the ability to build effective relationships in order to drive individual performance.

In this role you will:

• Lead the transport team, ensuring deliveries and collections are scheduled efficiently and on time in accordance with THX’s KPI’s
• Lead the workshop and warehouse team to ensure efficient and productive maintenance, repair, and storage of our hire equipment and tools
• Lead the warehouse team to ensure stock is correctly stored, logged, picked, and loaded to our vehicles for delivery
• Lead the customer service team to ensure excellent customer service standards
• Be accountable to the Board for activities, budgets, forecasts, and KPI’s
• Initiate and lead projects to improve operational management systems, processes, and the development of practiced improvements
• Ensure THX’s processes remain legally compliant
• Manage and hear employee relations cases with support from HR.

It is essential that you bring:

• Proven track record as an Operations Manager or in a similar role
• Experience of development, ownership and reporting to Board of budgets, forecasts and KPI’s
• Experience of managing others
• Experience of managing Health & Safety
• Experience of initiating and leading projects
• Exceptional problem-solving skills
• Excellent communication skills – written and verbal
• Excellent interpersonal and influencing skills

Please send your CV with a covering letter to Steve Ward, HR Consultant, at [email protected]

NO AGENCIES PLEASE

Delivery Driver, driving 3.5 T drop side vans with tail lift. Monday – Friday shifts vary from 5.30am-4.00pm to 6.00am-4.30pm as required by THX.

Full time job and no weekend work. Candidates need to be physically fit and capable of moving heavy loads. Customer service is key to the role, which involves speaking to the customer on the phone before and at point of delivery. Also candidate must be IT Literate and able to use a smartphone for completing the deliveries and collections on.

People management skills are also beneficial due to the challenging nature of delivery to construction sites in sometimes limited time slots. Good quality PPE and uniform provided as well as access to free food and drink in the depot canteen!