94.6 Net promoter Score (NPS)
Customer Satisfaction at THX
Our rolling monthly Net Promoter Score (1st September to 31st September 2023) was 94.6!
THX’s customer satisfaction NPS remains significantly above the benchmark for the construction industry which has an average NPS of 56.0.*
However, we don’t believe in resting on our laurels. Your feedback is important and our NPS surveys help us make sure we continue to provide our customers with the exemplary hire experience they deserve.
We use NPS to help us measure how our customers feel about THX and the service we provide. This helps us identify the areas we are doing well but, more importantly, gives us a better understanding of the areas upon which we could improve.
Ultimately, a good NPS score is one that is better than the last month. That’s why we endeavor to continuously improve our performance and our customers’ hire experience.
Click on the link to learn more about NPS – WHAT IS NET PROMOTER SCORE?
Our customers are at the heart of everything we do. We measure our success on how well we solve our customers problems and continue to meet their needs.