no ordinary hire experience

transforming tool and equipment hire for specialist contractors

Helping our customers thrive through delivering an unparalleled hire experience to M&E, HVAC, Fire Protection, SFS, and Drylining specialists since 2006.

When you choose us as your hire partner, you can expect a level of commitment and care that goes beyond the ordinary and sets us apart.

HOW ARE WE DOING?

These are our LIVE, real-time customer experience KPIs.

We hold ourselves to the highest standards of service because our customers deserve nothing less than full transparency at every step of their hire journey. By sharing these live metrics, we aim to keep you fully informed and confident in the quality of our service.

97%
9SECS
99.1%
0%
1.1
  • 1Live tracking percentage of deliveries that are on time and in full
  • 2Average time window all inbound calls are answered within
  • 3Percentage of fleet on hire with no reported breakdown
  • 4Percentage of invoices currently in query
  • 5Average number of days to collect off-hired equipment

why choose THX AS YOUR HIRE PARTNER?

Smiling Construction Manager

LIKE YOU, WE UNDERSTAND THE IMPACT SERVICE HAS ON YOUR PROJECTS

Late deliveries, slow collections, and poor communication can lead to delays and blockers on your site.

You shouldn’t have to put up with hire that leaves you underwhelmed. At THX we understand the importance of professional and reliable service.

THX’s outstanding hire experience ensures seamless communications, on-time deliveries, and efficient collections – helping keep your project delivery on track.

ABOUT US

98.9% HIRE FLEET RELIABILITY

PROACTIVE FLEET RENEWAL

THX’s Proactive Fleet Renewal Programme and commitment to ongoing investment provides a young, reliable fleet, with an exceptional 98.9% hire fleet reliability rate.

This ensures an uninterrupted workflow, to help keep your projects on track.

HIRE FLEET RELIABILITY

ALL YOUR ESSENTIAL HIRE INFORMATION AT YOUR FINGERTIPS

THX Live is your all-in-one hub for seamless hire management. It simplifies every step, from placing orders and managing hire contracts to handling invoices and issuing important product certificates and instructions. With personalised hire performance metrics also at your fingertips, managing your hires has never been easier!

 

EXPLORE THX LIVE

QUALITY TOOLING FROM BRANDS YOU CAN TRUST

We only select tools and equipment from trusted brands that are known for their quality and durability.

SUSTAINABLE HIRE FOR SPECIALIST CONTRACTORS

WE ARE A CARBON NEUTRAL BUSINESS

Our environmental initiatives encompass a range of efforts aimed at reducing our ecological footprint.

We look to incorporate sustainable practices across our operations and are committed to working towards a sustainable future for the generations to come.

 

SUSTAINABILITY AT THX

FORS GOLD ACCREDITED

THX is FORS Gold accredited. You can trust us to deliver a seamless, efficient, and safe tool hire experience.

Gold standard is the highest FORS accreditation and demonstrates our commitment to operational excellence, efficiency, heightened safety practices, and sustainability.

 

ENVIRONMENTAL, SOCIAL, GOVERNANCE

Our Values & Core Competencies

H

Humility

Always ready to listen and learn from our customers

I

Innovation

Challenging the status quo with innovation

R

Refreshing

Delivering a first-rate hire experience

E

Energetic

Ready to help from 7am

Ability to understand industry issues
Ability to deliver and collect on time
Ability to communicate with all parties

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