All your essential hire information at your fingertips. Our refreshingly innovative online hire platform takes another leap forward with a host of new features. To find out about our new and improved features, explore THX Live – My Hire Hub today.
THX Live - New Features
REAL-TIME CUSTOMER EXPERIENCE KPIs
We believe all customers deserve an exceptional hire experience – from start to finish. That’s why we measure our performance against the issues that really matter to our clients.
Our real time Customer Service KPIs provide complete transparency and ensure that as a business we continue to put our clients at the forefront of everything we do.
- 1Average time window all inbound calls are answered within
- 2Percentage of fleet on hire with no reported breakdown
- 3Percentage of invoices currently in query
- 4Live tracking percentage of deliveries that are on time and in full
- 5Average number of days to collect off-hired equipment