REAL-TIME CUSTOMER EXPERIENCE KPIs

We believe all customers deserve an exceptional hire experience – from start to finish. That’s why we measure our performance against the issues that really matter to our clients.

Our real time Customer Service KPIs provide complete transparency and ensure that as a business we continue to put our clients at the forefront of everything we do.

7SECS
98.9%
0.5%
97%
1.1
  • 1Average time window all inbound calls are answered within
  • 2Percentage of fleet on hire with no reported breakdown
  • 3Percentage of invoices currently in query
  • 4Live tracking percentage of deliveries that are on time and in full
  • 5Average number of days to collect off-hired equipment

See what our customers say

Our Values & Core Competencies

H

Humility

Always ready to listen and learn from our customers

I

Innovation

Challenging the status quo with innovation

R

Refreshing

Delivering a first-rate hire experience

E

Energetic

Ready to help from 6am

Ability to understand industry issues
Ability to deliver and collect on time
Ability to communicate with all parties

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