no ordinary hire experience

transforming tool and equipment hire for specialist contractors

Helping our customers thrive through delivering an unparalleled hire experience to M&E, HVAC, Fire Protection, SFS, and Drylining specialists since 2006.

When you choose us as your hire partner, you can expect a level of commitment and care that goes beyond the ordinary and sets us apart.

why choose THX AS YOUR HIRE PARTNER

Smiling Construction Manager

LIKE YOU, WE UNDERSTAND THE IMPACT SERVICE HAS ON YOUR PROJECTS

Late deliveries, slow collections, and poor communication can lead to delays and blockers on your site.

You shouldn’t have to put up with hire that leaves you underwhelmed. At THX we understand the importance of professional and reliable service.

THX’s outstanding hire experience ensures seamless communications, on-time deliveries, and efficient collections – helping keep your project delivery on track.

 

ABOUT US

98.9% HIRE FLEET RELIABILITY

PROACTIVE FLEET RENEWAL

THX’s Proactive Fleet Renewal Programme and commitment to ongoing investment provides a young, reliable fleet, with an exceptional 98.9% hire fleet reliability rate.

This ensures an uninterrupted workflow, to help keep your projects on track.

HIRE FLEET RELIABILITY

OUR CUSTOMERS DESERVE GOLD

THX is FORS Gold accredited. You can trust us to deliver a seamless, efficient, and safe tool hire experience.

Gold standard is the highest FORS accreditation and demonstrates our commitment to operational excellence, efficiency, heightened safety practices, and sustainability.

 

On-Time Deliveries & Efficient Collections

REAL-TIME CUSTOMER EXPERIENCE KPIs

We believe all customers deserve complete transparency – from start to finish.

That’s why we keep you up-to-date and informed with real-time performance KPI’s at  every step of your THX hire journey.

96%
9SECS
98.6%
0%
0.8
  • 1Live tracking percentage of deliveries that are on time and in full
  • 2Average time window all inbound calls are answered within
  • 3Percentage of fleet on hire with no reported breakdown
  • 4Percentage of invoices currently in query
  • 5Average number of days to collect off-hired equipment
Brand Logos

QUALITY TOOLING FROM BRANDS YOU CAN TRUST

We only select tools and equipment from trusted brands that are known for their quality and durability.

We want our customers to be confident that the tooling they hire from us will perform as expected, avoiding the need for replacements mid-project.

Partnering with a hire company that has an exceptionally young fleet of dependable tools and equipment is not just a convenience but an advantage.

HIRE NOW

SUSTAINABLE HIRE FOR SPECIALIST CONTRACTORS

WE ARE A CARBON NEUTRAL BUSINESS

At THX we are dedicated to fostering a sustainable environment – safeguarding future generations and the world around us.

Working alongside carbon neutral companies like THX can help you meet your clients’ sustainability requirements.

 

 

ENVIRONMENT, SOCIAL, GOVERNANCE

MEASURING OUR SUCCESS ON THE METRICS THAT MATTER TO YOU

98%

  • ON-TIME DELIVERIES

0.9

  • DAYS TO COLLECT OFF-HIRES

98.9%

  • HIRE FLEET RELIABILITY

85.0+

  • NET PROMOTER SCORE

Source: Average May 2022 – May 2023.

commitment and care beyond the ordinary

85.0+ NET PROMOTER SCORE

We understand the importance of keeping promises. With a customer satisfaction Net Promoter Score (NPS) consistently above 85.0, our exceptional team and outstanding customer service delivers you a first-rate hire experience.

  • 85.0+ Customer Satisfaction NPS
  • Dedicated Account Management
  • Calls Answered in Average of 6 Seconds
  • Expert Product Knowledge
  • Polite, Friendly, and Helpful Team

Ensuring our customers experience unparalleled service with commitment and care beyond the ordinary.

 

MEET THE TEAM

TRANSFORM YOUR HIRE EXPERIENCE

IT’S AS EASY AS 1,2,3

1. Get in touch today to talk through your requirements.

2. You’ll chat with a friendly member of our team who’ll discuss how we can make a difference to your hires. ‘

3. We’ll get you set up with your THX Account and you’ll be ready to place your first order.

GET IN TOUCH TODAY

CAREERS AT THX

black and white photos of thx team

NO ORDINARY WORKPLACE

WHERE YOU ARE MORE THAN JUST AN EMPLOYEE

Here at THX we have created a friendly and collaborative work culture. Even though our business is rapidly growing, we’ve worked hard to retain a family feel where people are treated as individuals.

• Competitive Benefits Package
• Excellent Training and Career Development Opportunities
• Rewards and Recognition

In addition to our competitive benefits package, we offer excellent training and development. At THX there is a genuine opportunity to progress in your career and make your mark.

CAREERS AT THX

Our Values & Core Competencies

H

Humility

Always ready to listen and learn from our customers

I

Innovation

Challenging the status quo with innovation

R

Refreshing

Delivering a first-rate hire experience

E

Energetic

Ready to help from 6am

Ability to understand industry issues
Ability to deliver and collect on time
Ability to communicate with all parties

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