Humility
Always ready to listen and learn from our customers
Helping our customers thrive through delivering an unparalleled hire experience to M&E, HVAC, Fire Protection, SFS, and Drylining specialists since 2006. When you choose us as your hire partner, you can expect a level of commitment and care that goes beyond the ordinary and sets us apart.
Covering major cities across England, THX provides a comprehensive range of premium branded tools and equipment, alongside expert hire advice. Our extensive experience and deep understanding of industry issues, coupled with the latest hire innovations, means clients can rely on us to provide a seamless, transparent tool hire experience – from order placement right through to delivery and collection.
THX endeavours to transform the overall hire experience through providing an exemplary, unparalleled service to specialist contractors. Through continuously measuring and improving our performance, we will strive to lead the way and set the standard for end-to-end customer service, hire innovations and first-rate communications.
Be the hire company of choice to specialist Contractors – where on-time delivery and reliability is paramount. We will be recognised for providing the best, most informative, most intuitive and automated online hire experience.
PREDICTABLY ON TIME
You can rely on us to deliver and collect your orders on time and in full. We offer two-hour time slots and you can order up to 6pm for next day deliveries. Our deliveries are 98% on-time.
GIVING YOU CERTAINTY AND CONTROL
You experience complete transparency from start to finish with our THX Live Account Portal, live delivery and collection updates and dedicated customer service team.
QUALITY ASSURED HIRES
You can rest assured in the quality of our hires. We carry premium brands and ensure all tools and equipment are rigorously tested and inspected before dispatch. Our hire fleet reliability is consistently over 98%
LEAVE YOU FEELING GOOD
As a customer-first business we measure our success on how well we solve your problems and meet your needs. Our real-time customer experience KPIs provide complete transparency on our hire performance.