A seamless, transparent tool hire experience

We are the tool hire experts for specialist contractors. Since 2006 we have been helping our customers thrive through delivering a first-rate hire experience to mechanical, electrical, drylining, HVAC and SFS.

Covering major cities across England, THX provides a seamless transparent tool hire experience – from order placement right through to delivery and collection.

Next day delivery, scheduled two-hour delivery windows and quick collections. And, with 98%* of our deliveries on time, you can be confident that we will deliver when we promise.

“Your operatives are polite, on time, helpful and professional. Every drop is complete.”

Briar Mechanical Services Ltd

ON TIME DELIVERIES

TIMELY COLLECTIONS

2 HOUR TIME SLOTS

LIVE TRACKING

THX Delivery Area

Covering major cities across England, we deliver to the entire area shaded in pink. And what’s more, we have the capability to get anywhere within that area before 9am – so we can be on site nice and early for you, just as if we were around the corner.

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“Great Service and Great Deliveries”

Dulley Ceilings and Partitions

why do on time deliveries and collections matter?

reduce on-site delays with on-time deliveries

Established in 2006, THX has many years’ experience within the hire industry. We understand the problems that can escalate when much-needed equipment and tools fail to materialise when required and expected.

At THX we know that quick turnaround, on time deliveries, on time collections and good communications are all key factors in reducing delays related to tool and equipment hire.

On Time Deliveries

We understand the importance of delivering your hires when we promise. You can rely on us to deliver your orders on time and in full.

Rest assured knowing  98% of our deliveries are on time.

TIMELY COLLECTIONS

We recognise that timely collections are as important as deliveries in helping reduce delays and minimise blockers on site.

That’s why we actively measure and publish collection days as part of our company KPIs.

GUARANTEED TIME SLOTS

Your time is valuable and you don’t want to waste it waiting around wondering when your delivery will arrive.

That’s why we offer guaranteed two-hour delivery windows, and you can order up to 6pm for next day deliveries.

LIVE TRACKING UPDATES

THX Live makes your job easier and provides you with peace of mind throughout your hire experience.

THX Stream provides complete transparency with live delivery and collection updates.

WE USE WHAT3WORDS FOR INCREASED EFFICIENCY

Our drivers are using what3words to help make deliveries and collections even more efficient. We want to keep delays to the bare minimum for our customers.

What3words improves last mile delivery efficiency by 44% – in a nutshell. it makes it simple and fast to find your exact location.

 

 

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“Quick response to every request. Confirmation of when delivery is taking place and confirmation of delivery once done. All in all, a brilliant service”

Sec Interiors

REAL-TIME CUSTOMER EXPERIENCE KPIs

We believe all customers deserve an exceptional hire experience – from start to finish. That’s why we measure our performance against the issues that really matter to our clients.

Our real time Customer Service KPIs provide complete transparency and ensure that as a business we continue to put our clients at the forefront of everything we do.

98%
7SECS
98.3%
0.7%
1.1
  • 1Live tracking percentage of deliveries that are on time and in full
  • 2Average time window all inbound calls are answered within
  • 3Percentage of fleet on hire with no reported breakdown
  • 4Percentage of invoices currently in query
  • 5Average number of days to collect off-hired equipment