Customer Experience at THX – 83.3
April’s Net Promoter Score (NPS) was 83.3
THX’s customer experience score for April was 83.3 and our rolling 12 month (30 April 2021 – 30 April 2022) NPS was 83.0.
We are significantly above the benchmark for the construction industry which has an average NPS of 56.0.*
However, we don’t believe in resting on our laurels. We think that a good NPS is one that is better than the last month. That’s why we strive to continuously improve our performance and our customers’ hire experience.
What is Net Promoter Score?
Net Promoter Score (NPS) is a way for companies to gauge customer satisfaction – using a simple but effective question “On a scale of 0-10 how likely are you to recommend [company] to a friend or colleague.”
We use NPS to help us measure how our customers feel about THX and the service we provide. This helps us identify the areas we are doing well but, more importantly, gives us a better understanding of the areas upon which we could improve.
Our customers are at the heart of everything we do. We measure our success on how well we solve our customers problems and meet their needs.
Your feedback is important and our NPS surveys help us make sure we continue to provide our customers with the hire experience they deserve.