Customer delivery operative (Casual Hours)

Great Barford, Bedford (Minimum 2 Days Per Week)

Working Mondays & Tuesdays – Shift Patters as Follows

We are looking for Customer Delivery Drivers to deliver goods to customers while providing an excellent customer service experience.

Shifts are:

• 5:30am to 4:00pm & 6:00am to 4:30pm (Monday to Friday)

At THX we are committed to transforming tool At THX we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company with an exciting opportunity for someone looking to embark on their next chapter, but also maintain flexibility around their working hours.

Join us and become part of a team that’s passionate about delivering unparalleled customer service and creating meaningful customer relationship.

what are we looking for?

We are looking for candidates with the following:

• Customer Centric Attitude: Customer service is central to this role. You will be speaking to the customer on the phone before and at point of delivery.
• Physically Fit: This is a physical role therefore; candidates need to be physically fit and capable of lifting and moving awkward, substantial, and heavy loads throughout the day.
• IT Literate: Candidates must be IT literate and able to use a smartphone for completing the deliveries and collections on
• Communication Skills: People management skills are also beneficial due to the challenging nature of delivery to construction sites in sometimes limited time slots.

what will you be doing?

We deliver to construction sites across England and so you will repeatedly lift and move weighty, bulky items, safely, and carefully over a range of surfaces throughout your working day.

You will also be delivering to sites within London and other major cities, so will be dealing with all that city traffic entails, alongside a delivery schedule that is in line with the demanding time constraints that our customers expect from us.

Also within this role you will:

• Be the face of THX.
• Interact with customers on-site and ensure they’re satisfied.
• Take pride in being responsible for ensuring customers receive the hire equipment they have ordered on time and in a positive, friendly manner.
• Provide a positive customer experience.
• Ensure we meet our target of 98% on-time delivery.
• Resolve problems promptly, communicating with customers and colleagues as needed.
• Load and unload THX’s hire equipment using appropriate lifting equipment and manual handling techniques.
• Follow safe working processes while driving and loading/unloading.

what we would like to see:

• Experience in a customer-facing role.
• A valid, clean UK driving license for manual vehicles.
• Familiarity with IT and navigation systems.
• Able to work Mondays and Tuesdays and other days as required.
• Willing to work overtime, including ensuring all rounds are completed.
• Right to work in the UK.

what will you get in return?

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include:

• Looking after your future with a Company Pension.
• Special recognition and rewards incentives.
• NO MORE PACKED LUNCHES: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fuelled throughout the day.
• A great opportunity to join an expanding team.

In addition:

• Flexibility on how many you work per week (typically between 2 or 3 days). The option of contracted days for you to work, or zero-hours.
• Breakfast at Greggs: Our operatives get a Greggs card to help with those early starts!
• A vehicle for work use.
• Holiday Pay.
• Good quality PPE and uniform provided.

no ordinary workplace

On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.

Take a moment to explore THX CAREERS and THX CULTURE. You’ll find out more details about all our great benefits, meet some team members, and get a glimpse into what life is like at THX.

sounds great, how do i apply?

If you like what you see and feel you could be the right person for this role, please apply by completing the Application Form at the bottom of this page.

Alternatively, you can send your CV with a cover letter to Steve Ward, HR Consultant, sjw@thxuk.com

Whilst we value qualifications and experience, don’t let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.

NO AGENCIES PLEASE.