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Transforming the Hire Experience for Specialist Contractors
helping keep your project delivery on track
Transforming the hire experience for specialist contractors. Helping our customers thrive through delivering an unparalleled hire experience to M&E, HVAC, Fire Protection, SFS, and Drylining specialists since 2006
Covering major cities across England, we provide a comprehensive range of hire tools and equipment to the construction industry. THX’s outstanding hire experience ensures seamless communications, on-time deliveries, and efficient collections – helping keep your project delivery on track
Opening an account is easy. Simpy click on the Open Account button below, complete your contact details and one of our Account Managers will be in touch shortly to get you up-and-running with a THX account.
ON TIME DELIVERIES
FLEET RELIABILITY
AT YOUR FINGERTIPS
HERE FROM 6AM
Giving you certainty and control
Clients can rely on us to provide a seamless, transparent tool hire experience – from order placement right through to delivery and collection.
We understand the importance of delivering your hires when we promise. You can rely on us to deliver your orders on time and in full.
Rest assured knowing 98% of our deliveries are on time1.
WE LEAVE YOU FEELING GOOD
We understand the importance of keeping promises. With a customer satisfaction NPS* consistently above 85.0, our exceptional team and outstanding customer service delivers you a first-rate hire experience.
We want to leave you feeling good and so measure our success on how well we solve your problems and meet your needs.
WHY OPEN AN ACCOUNT WITH THX?
THX are the tool hire experts for specialist contractors. Open an account and experience on-time deliveries, timely collections, 2 hour delivery slots, and live tracking.
All this alongside our innovative online hire portal and first-rate customer service.
TRANSFORMING THE HIRE EXPERIENCE FOR SPECIALIST CONTRACTORS
SAVE TIME & MONEY
Delays cost time and money. With THX you won’t need to worry about delayed hire
deliveries or slow collections.
REDUCE DELAYS & BLOCKERS
Exceptional communications, on-time deliveries, and efficient collections, help reduce delays and blockers related to hire.
MAKE YOUR JOB EASIER
We make your job easier by ensuring tool and equipment hire is one less thing you need to worry about.
DEAL WITH FRIENDLY PROFESSIONALS
Outstanding customer service from helpful professionals who actively care about your business.
LESS WAITING AROUND ON-SITE
98%*of our deliveries are on-time and off-hires are collected within an average of just 0.9 days*.
COMPLETE PERFORMANCE TRANSPARENCY
Real-time metrics provide complete visibility of our hire performance in relation to your contracts.
DEDICATED ACCOUNT MANAGEMENT
No more being passed from pillar to post. You have a dedicated Customer Xperience Executive who understands your business.
ALLEVIATE UNCERTAINTY
Throughout your hire journey, our seamless and transparent communications ensure that you are always on top of your hires.
INCREASE EFFICIENCIES
With your tool and equipment hire in safe hands, you can confidently focus on other project priorities.
1 Average KPIs Jan 2021 – Dec 2021
DON’T JUST TAKE OUR WORD FOR IT…
“Website bookings – brilliant customer service – speedy delivery”
TUDOR HARP LTD
“Quick response to every request. Confirmation of when delivery is taking place and confirmation of delivery once done. All in all a brilliant service”
SEC INTERIORS
“Quick quotation, easy ordering process and fuss free delivery”
McCUE
“‘Great all-round service, and very good quality equipment’”
GETFIX LTD
The benefits
- Access to the THX STREAM communication service
- Proof of delivery on invoice
- One point contact
- Paperless billing
- Xpert Hire advice from 6am MON – FRI
- Website login with your own net rates
- 24 Hour invoice query response time
- On-hire and management reporting
- Zero damage waiver excess (excl. plant)
- Guaranteed timed delivery and collection slots
- Access to online portal
- Manage and view all Invoices online
- Superhub
