Warehouse Manager

Full Time – Great Barford, Bedfordshire

At THX, we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary for specialist contractors. Helping our customers thrive through delivering an unparalleled hire experience to Mechanical, Electrical, Drylining, HVAC & SFS Specialists since 2006.

We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

Join us and become part of a team that’s passionate about delivering unparalleled customer service and creating meaningful customer relationships!

what are we looking for?

Are you a high-energy person able to lead and manage a warehouse team, ensuring efficiency and accuracy to ensure an exceptional customer experience?

You will be expected to achieve our challenging key performance indicators (KPIs) to ensure customer satisfaction, operational efficiency, and the overall success of the business.

You’ll work collaboratively with colleagues in other departments to ensure that THX consistently exceeds customer expectations and delivers a seamless experience.

what we would like to see:

Your primary responsibilities will be to:

• Manage the daily warehouse operations, ensuring hire items are returned to stock and accurately picked/loaded in accordance with scheduled vehicle routes.
• Ensure the warehouse team works in an efficient and safe manner, following our operating protocols.
• Management of the warehouse team including performance, absence and overtime.
• Ensure the warehouse team perform at or above the agreed KPIs.
• Resolve issues and identify/rectify root causes.
• Seek to continuously improve our systems and processes to grow the business, drive improvements to the customer experience and improve efficiency. This will include initiating and leading projects to improve operational management systems, processes, and the continuous development of our practices.
• Ensure all accidents and incidents are managed, reported and logged, following the THX process and working closely with colleagues.
• Recruit and induct new team members, with support from HR.
• Manage and hear employee relations cases, with support from HR.
• Report statistics and information regarding the warehouse operation to the management team.
• Accountable to the Operations Director for activities, budgets, forecasts and KPIs.
• Champion high standards of tidiness and orderliness on our entire site. Ensure there is a place for everything and that items are replaced when not in use.
• Ensure the premises are maintained in good working order, including but not limited to tidiness in carpark; staff facilities are functioning; no weeds or overgrown hedges etc; ensuring any remedial painting or general upkeep required is completed.
• Liaise with H&S Committee and actioning/remedying any assigned actions.
• Ensure the warehouse team members have the correct raining and certifications for using the forklifts.
• Continuously driving the alignment of all colleague behaviour with the THX values and culture.
• Provide a professional, customer-centric service at all times.

Your secondary responsibilities will be to:

• Re-stock our hire equipment in our warehouse and yard.
• Pick our hire equipment ready for loading.
• Load and unload our hire equipment.
• Ensure we maintain a clean, tidy and organised working environment.
• Clean hire equipment, including pressure washing.
• Rebrand new equipment with THX stickers.
• Use a computer-based system for administration.
• Provide support to our warehouse, workshop and driving teams as required.

what we would like to see:

Essential experience, skills & attributes for the role:

• Significant experience of team management.
• Experience of leading and managing others.
• Experience of working with and supporting others in achieving KPIs.
• Experience of motivating individuals and teams.
• Experience of working in a customer-centric environment.
• Physical ability to load, unload and move cargo.
• Excellent verbal communication skills.
• A can-do attitude with willingness to help out.
• Ability to work quickly and methodically.
• Ability to concentrate whilst doing repetitive tasks.

Desirable experience:

• You will ideally also bring knowledge and experience of Lean Six Sigma.

what will you get in return?

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include:

• Recharge with 25 Days Holiday (with Bank Holidays on top).
• Looking after your future with a company pension.
• Special recognition and rewards incentives.
• NO MORE PACKED LUNCHES: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fuelled throughout the day.

And that’s not all…

no ordinary workplace

On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.

Take a moment to explore our THX CAREERS and THX CULTURE pages. You’ll find more details about all of our great benefits, meet some team members, and get a glimpse into what life is like a THX.

sounds great. how do i apply?

This role is ideal for a forward-thinking technology leader passionate about optimising business operations through innovative system solutions. If you are a results-driven professional with a strong background in business systems and digital transformation, we encourage you to apply!

If you like what you see and feel like you could be the right person for this role, please apply by completing the Application Form at the bottom of this page.

Alternatively, you can send your CV with a cover letter to Steve Ward, HR Consultant, sjw@thxuk.com.

Whilst we value qualifications and experience, don’t let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.

And, if this role isn’t right but you feel you have something to bring to the table, please send your CV and a cover letter for general consideration.

Job Type: Full-Time. Permanent.