Telemarketer

Full-Time – THX Cambridge, Bedford, Hybrid

At THX, we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary for specialist contractors. Helping our customers thrive through delivering an unparalleled hire experience to Mechanical, Electrical, Drylining, HVAC & SFS Specialists since 2006.

We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

Join us and become part of a team that’s passionate about delivering unparalleled customer service and creating meaningful customer relationships.

what are we looking for?

The Telemarketer will conduct outbound calls and emails to follow up on campaign engagement and target lists, qualify leads, secure meetings for BD teams, maintain accurate data, and feed market intelligence back to the wider marketing teams.

what will you be doing?

Your responsibilities will include:

• Make outbound calls/emails to campaign responders and assigned target lists.
• Qualify leads against defined criteria (company size, role, requirement, timescale, budget).
• Book appointments (face-to-face or virtual) for business development team according to agreed targets.
• Maintain accurate and up-to-date data within CRM (leads, calls, next actions).
• Provide feedback to marketing/digital/content teams on prospect responses, objections, market trends and content gaps.
• Collaborate with Digital & Performance Lead, Content & Copy Lead and Data Coordinator to refine campaign lists, messaging and approach.
• Meet/exceed monthly targets (calls made, leads qualified, meetings booked) and contribute to improving conversion rates.
• Identify new customer segments and new projects, and actively engage till point of qualification
• Use multi-channel approach to ensure forensic identification and knowledge of new prospects

what we would like to see:

Essential experience, skills & attributes for the role:

• Previous experience in telemarketing, telesales or lead generation (preferably B2B).
• Strong verbal communication skills, confidence making outbound calls.
• Organised, disciplined with CRM/data entry accuracy
• Resilient, self-motivated and comfortable working to targets and under pressure.
• Team-oriented: able to collaborate with marketing, BD, data teams.
• Good time management and prioritisation skills.

Desirable experience, skills & attributes for the role:

• Some knowledge or interest in the mechanical subcontractor, hire or construction sectors.
• Experience utilising CRM/MA platforms.
• Ability to provide meaningful market insights and feedback.

what will you get in return?

THX is No Ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include:

• Recharge with 25 Days Holiday (with Bank Holidays on top).
• Looking after your future with a company pension.
• Special recognition and rewards incentives.
• NO MORE PACKED LUNCHES: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fuelled throughout the day.

And that’s not all…

NO ORDINARY WORKPLACE

On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.

Take a moment to explore our THX CAREERS and THX CULTURE pages. You’ll find more details about all of our great benefits, meet some team members, and get a glimpse into what life is like at THX.

sounds great. how do i apply?

If you like what you see and feel like you could be the right person for this role, please apply by completing the Application Form at the bottom of this page.

Alternatively, you can send your CV with a cover letter to our HR Department, careers@thxuk.com

Whilst we value qualifications and experience, don’t let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.

And, if this role isn’t right but you feel you have something to bring to the table, please send your CV and a cover letter for general consideration.

Job Type: Full-Time. Permanent.