Internal sales specialist

Full Time, Great Barford, Bedfordshire

Working Hours: Monday to Friday – 9:00am – 5:00pm or 7:00am – 5:00pm

At THX, we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary for specialist contractors. Helping our customer thrive through delivering an unparalleled hire experience to Mechanical, Electrical, Drylining, HVAC & SFS specialists since 2006.

We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

Join us and become part of a team that’s passionate about delivering unparalleled customer service and creating meaningful customer relationship!

what are we looking for?

Are you a high-energy person able to process a lot of information quickly and accurately, while delivering exceptional customer experience? As a key member of our team, you will be responsible for creating lasting connections with our customers through the ordering and off-hiring processes, applying a sales mindset to ensure an excellent experience.

Previous experience of working in our industry is not required, instead, we are seeking people who can bring personality and proactivity.

You will be expected to achieve our challenging key performance indicators (KPIs) to ensure customer satisfaction, operational efficiency, and the overall success of the business. You’ll work collaboratively with colleagues in other departments to ensure that THX consistently exceeds customer expectations and delivers a seamless experience.

WHAT WILL YOU BE DOING?

Your Primary Responsibilities & Duties will be to:

• Efficiently handle incoming orders, queries and quotes with dedication and a customer-first attitude.
• Manage and swiftly respond to website orders and customer web charts.
• Provide stellar support to customers through our main phone line.
• Ensure THX’s system is meticulously updated with customer account activities, including administration of off-hires/on-hires/
• Communicate effectively with customers about orders, collections, and other activities, ensuring their satisfaction with our service.
• Address and resolve issues with a positive and solution-orientated approach.
• Collaborate seamlessly with colleagues across various teams to manage delivery and service efficiently.
• Develop and sustain meaningful relationships with our customers.
• Carry out all other reasonable management requests with dedication and a positive attitude.

Your Secondary Responsibilities & Duties will be to:

• Support sales, transport, warehouse and workshop teams to ensure streamlined processes and optimal resource use.
• Facilitate resource sharing between departments for a smooth and effective operation.
• Identify opportunities to enhance accounts and share relevant information with Account Managers or Business Development Managers.

what we would like to see:

Essential experience, skills & attributes for the role:

• High energy levels and the ability to process a lot of information quickly and accurately.
• Proven experience and success in a customer service environment.
• Experience of target driven environments and delivering to targets set.
• Experience of assessing and resolving issues.
• Excellent communication skills, both written and verbal
• High level of proficiency in Outlook, Word, Excel, and PowerPoint.
• Exceptional analytical and problem-solving skills.
• Excellent attention to detail and organisational skills.
• Flexible and solutions-driven mindset.
• Excellent interpersonal and influencing skills.
• Team Player.
• Calm and focussed under pressure.

Desirable experience, skills & attributes for the role:

• Experience of making regular, proactive calls to customers.
• Experience of working in a successful SME.

what will you get in return?

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include:

• Recharge with 25 Days Holiday (with Bank Holidays on top).
• Looking after your future with a company pension.
• Special recognition and rewards incentives.
• NO MORE PACKED LUNCHES: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fuelled throughout the day.

And, that’s not all…

no ordinary workplace

On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.

Take a moment to explore our THX CAREERS and THX CULTURE pages. You’ll find more details about all of our great benefits, meet some team members, and get a glimpse into what life is like a THX.

sounds great. how do i apply?

If you like what you see and feel like you could be the right person for this role, please apply by completing the Application Form at the bottom of this page.

Alternatively, you can send your CV with a cover letter to Steve Ward, HR Consultant, sjw@thxuk.com

Whilst we value qualifications and experience, don’t let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.

And, if this role isn’t right but you feel you have something to bring to the table, please send your CV and a cover letter for general consideration.

Job Type: Full-Time. Permanent.

NO AGENCIES PLEASE.