Driver Manager

Full Time – THX Gt Barford / THX Bedford, Bedfordshire

Working Hours: Full Time – Monday – Friday

At THX, we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

Join us and become part of a team that’s passionate about delivering unparalleled customer service and creating meaningful customer relationships.

WHAT ARE WE LOOKING FOR?

We are looking for Shift Driver Managers, for early shifts, which are Monday to Friday, 5.00am to 2.30pm, and for late shifts, which are 10.30am to 20:00pm.

You may bring experience of line management from transport or similar environments.

The Early Shift Driver Managers will be the first point of contact for drivers as they begin their day. They will manage early-morning dispatch operations, ensuring routes are covered, resources are deployed efficiently, and vehicles are available. Their focus will be on ensuring drivers depart on time, properly briefed and compliant with safety and operational standards.

The Late Shift Driver Managers will oversee the return of drivers from their routes, ensuring all returned goods are processed correctly and debrief procedures are followed. They will collaborate with late-day schedulers to manage any late changes, failed deliveries, or extra collections, while upholding compliance and operational efficiency through the evening.

WHAT WILL YOU BE DOING?

Early Shift Driver Manager

Your responsibilities will include:

• Manage the Driver Team inbound.
• Supervise and support 12–15 drivers during early morning dispatch.
• Oversee route coverage and make real-time adjustments due to absence or additional workload.
• Manage driver performance to ensure OTIF (On-Time-In-Full) targets are met; regularly review recurring delivery/collection issues and ensure corrective actions are implemented.
• Manage Agency Driver attendance compliance and competence.
• Manage courier deployment and respond to vehicle breakdowns or availability issues.
• Ensure daily compliance with safety standards, driver punctuality, and vehicle image.
• Provide performance feedback, manage disciplinary and grievance matters, and conduct performance reviews.
• Carry out first-line investigations into accidents or incidents and escalate as needed.
• Deliver toolbox talks and communicate operational updates to drive continuous improvement.
• Maintain accurate training records and assist with audit preparation and compliance requirements.
• Work closely with scheduling and administrative teams to ensure efficient route allocation.
• Provide cover for fellow Transport Line Manager’s absence.
• Assist in the management of fleet compliance and administration, booking maintenance, managing costs for the Team fleet and recognising resource requirements in line with the fleet maintenance schedule.
• Act as a last resort driver in cases of unplanned absence.

You may also:

• Oversee morning vehicle checks and ensure all defects are reported and resolved promptly.

Late Shift Driver Manager

Your responsibilities will include:

• Supervise and support 12–15 drivers during their return and debrief processes.
• Oversee the accurate completion of returns procedures and item reconciliation.
• Manage driver performance to ensure OTIF (On-Time-In-Full) targets are met; regularly review recurring delivery/collection issues and ensure corrective actions are implemented.
• Conduct structured debriefs and log any delivery discrepancies or operational issues.
• Coordinate with late schedulers to manage last-minute collections or failed deliveries.
• Provide feedback, manage employee relations, including disciplinaries and grievances, and conduct reviews.
• Lead toolbox talks and deliver training and updates to promote safety and compliance.
• Investigate and escalate incidents and accidents through first-line reporting.
• Maintain up-to-date training records and support audit preparation as needed.
• Work alongside the Compliance and Fleet Line Manager to ensure procedural adherence.
• Assist in the management of fleet compliance and administration, booking maintenance, managing costs for the Team fleet and recognising resource requirements in line with the fleet maintenance schedule
• Provide cover for fellow Line Manager’s absence.
• Provide last resort driving cover when necessary

You may also:

• Analyse returns data to identify recurring issues, providing feedback to scheduling and customer service teams to drive service improvement.

what we would like to see:

Essential experience, skills & attributes for the role:

• Experience in providing excellent customer service.
• Experience in managing others.
• Experience of working to and supporting others in achieving KPIs.
• Focused and accurate to ensure compliance adherence.
• Proactivity and the ability to work on your own initiative.
• Strong IT skills to include Excel and Outlook.

what will you get in return?

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include:

• Recharge with 25 Days Holiday (with Bank Holidays on top).
• Looking after your future with a company pension.
• Special recognition and rewards incentives.
• NO MORE PACKED LUNCHES: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fuelled throughout the day.

And that’s not all…

NO ORDINARY WORKPLACE

On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.

Take a moment to explore our THX CAREERS and THX CULTURE pages. You’ll find more details about all of our great benefits, meet some team members, and get a glimpse into what life is like a THX.

sounds great. how do i apply?

If you like what you see and feel like you could be the right person for this role, please apply by completing the Application Form at the bottom of this page.

Alternatively, you can send your CV with a cover letter to Steve Ward, HR Consultant, sjw@thxuk.com.

Whilst we value qualifications and experience, don’t let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.

And, if this role isn’t right but you feel you have something to bring to the table, please send your CV and a cover letter for general consideration.

Job Type: Full-Time. Permanent.