Customer Support Administrator

Full Time, Great Barford, Bedfordshire.

Working Hours: Monday to Friday – 7am to 5pm

At THX we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

Join us and become part of a team that’s passionate about delivering unparalleled customer service and creating meaningful customer relationships!

WHAT ARE WE LOOKING FOR?

Are you passionate about delivering exceptional customer service and building meaningful relationships? As a key member of our team, you will be responsible for the administration of Customer Support Specialist activities to support the growth of THX’s sales performance.

You will also be expected to track and achieve key performance indicators (KPIs) to ensure customer satisfaction, operational efficiency, and the overall success of the business.

You’ll work collaboratively with colleagues in other departments to ensure that THX consistently exceeds customer expectations and delivers a seamless experience. 

WHAT WILL YOU BE DOING?

Primary responsibilities and duties:

• Answering the main phoneline and providing support to customers.
• Managing of inbox(s) of a Customer Support Specialist(s).
• Handling incoming orders, queries and quotes from customers.
• Managing and responding to website orders.
• Managing and responding to customer web chats.
• Ensuring THX’s system is updated with customer account activity, including administration of off-hires/on-hires.
• Liaising with customers about orders and collections to ensure they are up to date.
• Liaising with colleagues in other teams to manage delivery and service.
• All other reasonable management requests.

Secondary responsibilities and duties:

• Supporting marketing campaigns and other activities.
• Weekly and monthly invoicing.
• Managing invoice queries from supplier.

WHAT WE WOULD LIKE TO SEE:

Essential experience, skills & attributes for the role:

• Experience and success in supporting a sales and/or account management team.
• Experience of target driven environments and delivering to targets set.
• Experience of assessing and resolving issues.
• Excellent communication skills, both written and verbal.
• Knowledge of good sales and account management administration practices.
• Experience of providing administrative support to multiple colleagues.
• Experience of managing multiple priorities.
• High level of proficiency in Outlook, Word, Excel, and PowerPoint.
• Excellent attention to detail and organisational skills.
• A highly organised individual with the ability to work under pressure.
• Flexible and solutions driven mindset.
• Excellent interpersonal skills.
• Team player.
• Calm and focused under pressure.

Desirable experience:

• Experience working in a successful SME.

what will you get in return?

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include:

• Recharge with 25 Days Holiday (with Bank Holiday’s on top).
• Looking after your future with a Company Pension.
• Special recognition and rewards incentives.
• NO MORE PACKED LUNCHES: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fuelled throughout the day.

NO ORDINARY WORKPLACE

On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.

Take a moment to explore THX CAREERS and THX CULTURE. You’ll find out more details about all our great benefits, meet some team members, and get a glimpse into what life is like at THX.

SOUNDS GREAT, HOW DO I APPLY?

If you like what you see and feel you could be the right person for this role, please apply by completing the Application Form at the bottom of this page.

Alternatively, you can send your CV with a cover letter to Steve Ward, HR Consultant, sjw@thxuk.com

Whilst we value qualifications and experience, don’t let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.

NO AGENCIES PLEASE.