Account Manager

Full Time, Madingley, Cambridge

Working Hours: Monday to Friday – 7am to 5pm

At THX we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

Join us and become part of a team that’s passionate about delivering unparalleled customer service and creating meaningful customer relationships!

WHAT ARE WE LOOKING FOR?

Are you a driven individual with a high degree of autonomy and a passion for achieving results? Do you have proven success in a customer service environment and knowledge of customer account management? We are looking for an Account Manager to manage and grow our portfolio of customers by supporting our Field Sales Managers and delivering customer-centric service.

WHAT WILL YOU BE DOING?

Your primary responsibilities and duties will be to:

• Identify opportunities to grow and enhance our activity with existing customers.
• Manage and proactively grow a portfolio of THX customers to achieve sales, performance and customer service targets, including making approximately 85 outbound calls per week.
• Build and maintain relationships with our customers.
• Update and maintain our internal systems with customer information and account activity.
• Liaise with customers regarding orders and collections to ensure they are up-to-date and satisfied.
• Identify and resolve problems to ensure positive outcomes for our customers.
• Set up and revise customer rates with the agreed parameters.
• Liaise with colleagues in other teams to ensure exceptional service standards.
• All other reasonable management requests.

Your secondary responsibilities and duties will be to:

• Support sales, transport, warehouse, and workshop teams to ensure processes and resourcing are optimised.
• Enable resource sharing between departments to ensure an efficient and effective operation.
• Occasionally attend customer appointments at customers’ locations.

WHAT WE WOULD LIKE TO SEE

• Experience in making proactive customer calls.
• Proven experience and success in a customer service environment involving longer-term customer relationships.
• Experience working in target-driven environments and meeting targets.
• Experience in identifying and resolving issues.
• Excellent communication skills, both written and verbal.
• Experience working in a successful SME.
• A driven individual with a high degree of autonomy and a passion for achieving results.
• A highly organised individual with the ability to work under pressure.
• Works well in and contributes to a team.
• Ability to remain calm and focussed under pressure.

WHAT WILL YOU GET IN RETURN?

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include:

• Recharge with 25 Days Holiday (with Bank Holiday’s on top).
• Looking after your future with a Company Pension.
• Special recognition and rewards incentives.
• Oh, and not forgetting, Pizza Days and fully stocked food and drinks cupboards – delicious!

no ordinary workplace

On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.

Take a moment to explore THX CAREERS and THX CULTURE. You’ll find out more details about all our great benefits, meet some team members, and get a glimpse into what life is like at THX,

SOUNDS GREAT, HOW DO I APPLY?

If you like that you see and feel you could be the right person for this role, please apply by completing the Application Form at the bottom of this page.

Alternatively, you can send your CV with a cover letter to Steve Ward, HR Consultant, sjw@thxuk.com

Whilst we value qualifications and experience, don’t let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.

NO AGENCIES PLEASE.

The role will initially be based at our Madingley site but may be worked on a hybrid basis between Madingley and Great Barford after induction.